Start with the submission
Find the message in your workspace. A successful API response confirms receipt, not that a notification reached a mailbox.
Contact form email delivery tracking
Track contact form
email delivery.
See whether each notification is queued, accepted by the email service, delivered to the receiving mail server or bounced. Inspect attempts and retry eligible failures from the saved submission.
250 submissions/month free. No credit card required.
Illustrative delivery history
A message has a journey.
Project enquiry · hello@studio.example
- Submission receivedThe message is stored in the inbox.
- Notification queuedA verified recipient is selected.
- Accepted by email serviceThe provider has accepted the send request.
Delivered to mail server
The receiving mail server accepted the email. This does not confirm inbox placement or that it was read.
Sample states, not a live message. This preview sends no email.
Receipt and delivery, side by side.
Check each recipient
Notifications have their own delivery states. See where the message was routed and what happened to each send attempt.
Act on the failure
Read the failure details, check the recipient, and use the message’s retry control when available. Retrying is a new attempt, not a delivery guarantee.
Know what each status actually means.
| Status | What it tells you |
|---|---|
| Queued | The notification is waiting for an email attempt. |
| Sending | An attempt is in progress. |
| Accepted by email service | The provider accepted the send request; recipient delivery is not yet confirmed. |
| Delivered to mail server | The receiving mail server accepted it. This does not prove inbox placement or that it was read. |
| Bounced | The notification could not be delivered. Inspect the failure details and recipient. |
| Needs attention | An attempt needs review. Inspect the history before using the available retry control. |
When someone says, “I sent the form.”
- Search for their message in the Inbox and check Spam if it is missing.
- Open the message and confirm the selected recipients and routing decision.
- Review the notification’s status and attempt history.
- If delivery failed, check the cause and use an available retry after addressing it.
The message gives you a starting point for investigation. If the notification was delivered to the mail server, check the recipient’s spam folder and mailbox rules too. Read about receipt and delivery.
Frequently asked questions
Contact form
questions.
Is delivery tracking included in Free?
Yes. The submission inbox and notification delivery status are included in both Free and Pro.
Does delivered mean someone read the message?
No. Delivered to mail server means the receiving server accepted the email. Form Koi does not turn that state into a claim about inbox placement or whether someone read it.
Will a bounced email delete the submission?
No. Submission storage and notification delivery are separate. The message remains subject to your retention settings and deletion actions.
Can I retry a failed notification?
The message page provides retry controls for eligible failures. Inspect the attempt history and address issues such as an incorrect recipient first. A retry may still fail if the cause has not changed.
Start with Form Koi Free