Calculators
Free CES Calculator
Calculate your Customer Effort Score from response counts on a seven-point scale. See the average score, the formula and how to read it.
Your result
5 / 7
Sum of (rating × count) ÷ total responses. Interpret higher/lower scores according to your survey wording.
How to use this tool
- Enter how many customers chose each point on the scale from very difficult to very easy.
- Read the average score and the formula behind it.
- Adjust the counts to see how the average shifts.
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Open tool ↗Frequently asked questions
CES calculator
questions.
What is a good CES?
On a seven-point scale where seven is very easy, averages above five are typical for well-run support teams. Track the trend over time rather than a single number.
How do I ask the CES question?
Ask to what extent the company made it easy to handle the issue, with a seven-point answer scale. The support form generator can carry the question in a follow-up form.
Is anything I enter saved or sent to Form Koi?
No. Everything you type or upload stays in this browser tab and is processed locally. Copy or download anything you want to keep before leaving the page.
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