Calculators
Free CSAT Calculator
Calculate your customer satisfaction score as the percentage of satisfied responses. Enter the counts and see the CSAT percentage and formula.
Your result
80%
Satisfied responses ÷ all responses × 100. Use a consistent definition of satisfied.
How to use this tool
- Count the responses marked satisfied or very satisfied, and the total responses.
- Enter both numbers to see the CSAT percentage.
- Change the counts to see how many more satisfied responses you would need.
Related free tools
Customer satisfaction form generator
Create a customer satisfaction survey with a five-point rating and an improvement question. Export HTML or React and measure CSAT from the responses.
Open tool ↗CalculatorsNPS calculator
Calculate your Net Promoter Score from promoter, passive and detractor counts. See the formula and what the score means.
Open tool ↗CalculatorsCES calculator
Calculate your Customer Effort Score from response counts on a seven-point scale. See the average score, the formula and how to read it.
Open tool ↗Frequently asked questions
CSAT calculator
questions.
How is CSAT calculated?
Divide the number of satisfied and very satisfied responses by the total responses and multiply by one hundred.
How do I collect CSAT responses?
Use the customer satisfaction form generator to build a five-point survey, connect it and send the link after each interaction.
Is anything I enter saved or sent to Form Koi?
No. Everything you type or upload stays in this browser tab and is processed locally. Copy or download anything you want to keep before leaving the page.
Start with Form Koi Free